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This is our online store. Click here for information on our "brick & mortar" store.

Online purchase terms & conditions

1. Detailed description of goods and/or services
El Shaddai Christian Church t/a Streams Café ("Streams") is a business in the food industry that retails food and drinks.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day. All orders will only be delivered to and available for collection at the place and time as specified on this website and on confirmed receipts sent to the buyer.

3. Cancellation and Refunds policy
The provision of goods and services by Streams is subject to availability. In cases of unavailability, Streams will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.

4. Customer Privacy policy
Streams shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted
Payment may be made via Visa and MasterCard.

6. Card acquiring and security
Card transactions will be acquired for Streams via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Streams separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Streams takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Streams chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Lords Walk, Durbanville, 7550, South Africa.

11. Variation
Streams may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by a non-profit voluntary association (El Shaddai Christian Church) based in South Africa trading as Streams Café and with registration number 030-051 NPO.

13. Streams contact details

Physical Address: Lords Walk, Durbanville, 7550, South Africa
Email: info@streamscafe.co.za